Western Ohio True Value, one of the largest members of the national True Value community, is a full-service hardware store in the broadest traditional sense of the word. The multi-generational, family-owned business started with one traditional hardware store in western Ohio in 1953 and has expanded with the surrounding communities to build its current 40,000 square foot headquarters and two neighboring stores. With more than 67,000 square feet of product laid out in the three locations, the operation boasts a large selection of fasteners and general hardware, plus power tools, paint, housewares, electrical, automotive supplies, a year round garden center, home decor, lawn & garden equipment and pet supplies. The service department handles power tools and power equipment.
With literally thousands of SKU items moving in and out of the three locations on a daily basis, Western Ohio True Value has to have an efficient and timely way to move products from the receiving dock to the cash register. In response to customer demand for more products, valuable warehouse space has been converted to retail space and the company has gone to higher storage and display systems within each showroom. Moving bulky items like gallon cans of paint from pallets to the shelves requires a careful touch while storing, displaying and retrieving large items from tall racks and ceiling-high wall displays requires stability as well as speed. The layout puts a premium on an ability to “climb” to stack and retrieve bulky, heavy products while always maintaining the highest level of safety.