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A Safer Warehouse Begins with Demonstrated Performance®
Crown's DP LeadSafe™ Lift Truck Safety Program Targets Supervisors
Feedback paired with training produces a safer lift truck operator. According to a National Institute for Occupational Safety and Health study, those operators who received regular feedback in addition to traditional training made substantially fewer mistakes than those who received formal training only.
Crown Equipment Corporation, a leading global lift truck manufacturer, is also known for developing award-winning training programs. The company’s latest training program, DP LeadSafe™, teaches supervisors how to recognize proper and improper lift truck operation and how to use that information to provide appropriate feedback to their operators.
“LeadSafe targets supervisors because operators spend the most time working with them,” said Manager – Operator Training Ron Brewer. “Often, formal operator training is provided by a trainer in just one day. While that training may provide a foundation, ongoing feedback and reinforcement must be present for the operator to retain safe work habits.
“Supervisors spend a significant amount of time with their operators. It made sense for Crown to develop a program that teaches supervisors what to look for in safe operator performance, which ultimately helps them be better leaders.”
Doug Hall (left) , Corporate Training Manager, and Keith Leffel (right), Operator Training Specialist, with ISPI Award
Feedback on the program has been positive. The International Society for Performance Improvement (ISPI) has honored DP LeadSafe in its 2008 Awards of Excellence program with an Outstanding Human Performance Intervention Award. The award recognizes outstanding results derived from the successful application of human performance technology to human performance problems, needs or opportunities.
Crown developed LeadSafe based on Demonstrated Performance®, which requires participants to follow specific curriculum and demonstrate their ability to a trainer in order to proceed to the next module.
LeadSafe training modules teach supervisors how to observe and track safe lift truck operation, evaluate a warehouse, identify relevant OSHA regulations and provide appropriate feedback to operators.
The LeadSafe program is available through Crown’s dealer network.
About Crown Equipment Corporation Crown is the number one brand of electric lift trucks in the United States and the sixth largest lift truck manufacturer in the world. Crown’s award-winning line of lift trucks has earned a reputation for exceptional product design, engineering and manufacturing. From the smallest hand pallet truck to the highest lifting turret truck, Crown seeks to provide users with safe, efficient and ergonomic lift trucks that lower total cost of ownership and maximize uptime. Headquartered in New Bremen, Ohio, Crown manufactures and sells lift trucks throughout the world.
About ISPI Founded in 1962, the International Society for Performance Improvement is the leading international association dedicated to improving productivity and performance in the workplace. ISPI's mission is to develop and recognize the proficiency of its members and advocate the use of Human Performance Technology.
Feedback paired with training produces a safer lift truck operator. According to a National Institute for Occupational Safety and Health study, those operators who received regular feedback in addition to traditional training made substantially fewer mistakes than those who received formal training only.