WWW.CROWN.COM AND CROWNSTORE.CROWN.COM

Privacy Policy

Your privacy is important to Crown. This Privacy Policy outlines the practices employed by Crown to explain how we collect, transfer, use, disclose and store your information. Please review these policies to understand how your personal information will be treated as you use our www.crown.com and crownstore.crown.com websites. Please e-mail the Crown Privacy Office at privacyoffice@crown.com if you have any questions or concerns about this Privacy Policy.

A.Collection of Information

In general, you can visit www.crown.com and crownstore.crown.com anonymously, without providing any personal information. Our web servers do collect certain non-personal data such as domain names and IP addresses when computers access our website. However, this data is used only to measure and improve our website performance, not to personally identify users. We may also collect additional non-personal information such as location and language to help us improve our website.

If you wish to contact us, we will ask for personal information such as your name and address so that we can respond to your request. If you are purchasing products or services, we will ask for personal information such as your name, address, billing and shipping information so that we can serve you. If you seek employment, we will ask for personal information such as your name, address, work history, etc. to consider your request for employment. If you provide us with personal information in one of these circumstances, we will transmit that information to the appropriate individual(s) on our staff who will assist you accordingly.

Cookies are small pieces of data that are sent to your browser from a web server and are stored on your computer's hard drive. The www.crown.com website uses cookies at this time for two purposes. The first is to default returning visitors to their geographic preferences. The second is to provide relevant advertisements about Crown products when you visit select websites on which Crown advertises. The crownstore.crown.com site does not use cookies.

Crown does not knowingly collect personal information from children. If we learn that we have collected the personal information of a child under 13, we will take steps to delete the information.

B.Transfer of Information

Information provided by you is transferred over an encrypted connection. However, no data transmission over the internet can be guaranteed to be secure. Data transmission is at your own risk. Crown endeavors to protect the transfer of your information but cannot guarantee against, and will not be liable for, disclosure due to errors in transmission or unauthorized acts of third parties.

C.Use of Information

We may collect, use, transfer and disclose non-personal information for any purpose. Personal information provided by you, such as in the "Contact Us" portion of our website, will be used by Crown only to respond to your request and to assist us in developing, improving and delivering our products, services and the www.crown.com site or crownstore.crown.com site. We may also use your information internally for data analysis and research. Crown does not sell your personally identifiable information to any third parties.

D.Disclosure of Information

In general, information provided by you will be used only by Crown Equipment Corporation. Personal information collected through our website is limited to Crown employees to fulfill your request and the duties of their jobs. If you consent, we may share your personally identifiable information with third parties, such as dealers, to assist us in serving your needs and requests. We will share your personally identifiable information with such third parties only on the condition that the third parties maintain the information as confidential and use the information only to perform the services specified by us. Crown may also disclose your personal information if required to do so by law, if we believe in good faith such disclosure is required, or in urgent circumstances if we believe disclosure is necessary. Except as explained above, Crown will not sell or share your personal information with third parties.

E.Storage of Information

Crown will store information you provide for the time necessary to respond to your request or otherwise in compliance with Crown's retention policies. Credit card information is kept only until your transaction has been completed. Crown takes precautions to safeguard your personal information against loss, theft and misuse through administrative, technical and physical measures. You may update or request that your information be removed at any time by emailing us at privacyoffice@crown.com or by sending a letter to us at: Attn: Privacy Office, Crown Equipment Corporation, 44 South Washington St., New Bremen, OH 45869.

F.Links to Other Sites

Our website may contain links to other sites, such as Crown dealers and affiliates. This Privacy Policy does not apply to such other sites. Crown is not responsible for the privacy practices of any such other sites. Please review the privacy policies of any sites you visit.

G.Safe Harbor Privacy Principles

The United States Department of Commerce and the European Commission share the goal of enhancing privacy protection for their citizens despite differences between privacy approaches taken by the European Union and the United States. The United States Department of Commerce and the European Commission have developed a "Safe Harbor" framework and a website, including frequently asked questions, to allow U.S. companies to bridge the differences between US and European Union privacy policies. Crown has self-certified compliance with the Safe Harbor Privacy Principles published by the U.S. Department of Commerce with respect to personal information that it receives in the United States from the European Union. For more detailed information on Crown's compliance with the Safe Harbor Policy, please click here.

H.Consent

By using the www.crown.com or crownstore.crown.com website, you consent to the collection and use of this information by Crown.

I.Updates

Crown may update this Privacy Policy from time to time. If we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

 

Last Updated October 19, 2012.

 

 

PARTNER EXTRANET INCLUDING FLEETSTATS®

Privacy Policy

Your privacy is important to Crown. This Privacy Policy outlines the practices employed by Crown to explain how we collect, transfer, use, disclose and store your information. Please review these policies to understand how your personal information will be treated as you use our partner.crown.com website. Please e-mail the Crown Privacy Office at PrivacyOffice@crown.com if you have any questions or concerns about this Privacy Policy.

A.Collection of Information

Crown's Partner Extranet is used by Crown employees, branches, dealers and select customers to provide parts, service and sales information. To access Crown's Partner Extranet, information such as name, address, email and phone number must be provided to Crown to enable Crown to set up an account for purposes of secure access and use. Further information to allow the ordering of parts, processing of warranty claims and invoicing may be required.

Accessible through our Partner Extranet is FleetSTATS®. FleetSTATS® is a tool used by Crown, its dealers and its customers that is intended to assist customers in identifying repair and equipment costs, and providing for service and equipment needs. If you participate in FleetSTATS®, we will ask for company information, including information such as equipment used, name, address, email address, and phone number to allow your company to participate in FleetSTATS®. If you order parts through FleetSTATS® we will ask for information sufficient to properly invoice you. If you provide us with personal information under these circumstances, we will transmit that information to the appropriate individual(s) on our staff who will assist you accordingly.

Our web servers do collect certain non-personal data such as domain names and IP addresses when you visit our website. However, this data is used only to measure and improve our website performance, not to personally identify users. We may also collect additional non-personal information such as location and language to help us improve our website.

Cookies are not used on this site.

B.Transfer of Information

Information provided by you is transferred over an encrypted connection. However, no data transmission over the internet can be guaranteed to be secure. Data transmission is at your own risk. Crown endeavors to protect the transfer of your information but cannot guarantee against, and will not be liable for, disclosure due to errors in transmission or unauthorized acts of third parties.

C.Use of Information

We may collect, use, transfer and disclose non-personal information for any purpose. Personal information provided by you will be used by Crown only to respond to your request, provide you services, including through FleetSTATS®, and to assist us in developing, improving and delivering our products and services. We may also use your information internally for data analysis and research. Crown does not sell your personally identifiable information to any third parties.

D.Disclosure of Information

In general, information provided by you will be used only by Crown Equipment Corporation. Personal information collected through the Partner Extranet is limited to Crown employees to fulfill your request and the duties of their jobs. If you consent, we may share your personally identifiable information with third parties, such as dealers, to assist us in serving your needs and requests. We will share your personally identifiable information with such third parties only on the condition that the third parties maintain the information as confidential and use the information only to perform the services specified by us. Crown may also disclose your personal information if required to do so by law, if we believe in good faith such disclosure is required, or in urgent circumstances if we believe disclosure is necessary. Except as explained above, Crown will not sell or share your personal information with third parties.

E.Storage of Information

Crown will store information you provide for the time necessary to respond to your request or otherwise in compliance with Crown's retention policies. Crown takes precautions to safeguard your personal information against loss, theft and misuse through administrative, technical and physical measures. You may update or request that your information be removed at any time by emailing us at privacyoffice@crown.com or by sending a letter to us at: Attn: Privacy Office, Crown Equipment Corporation, 44 South Washington St., New Bremen, OH 45869.

F.Links to Other Sites

Our website may contain links to other sites, such as Crown dealers and affiliates. This Privacy Policy does not apply to such other sites. Crown is not responsible for the privacy practices of any such other sites. Please review the privacy policies of any sites you visit.

G.Safe Harbor Privacy Principles

The United States Department of Commerce and the European Commission share the goal of enhancing privacy protection for their citizens despite differences between privacy approaches taken by the European Union and the United States. The United States Department of Commerce and the European Commission have developed a "Safe Harbor" framework and a website, including frequently asked questions, to allow U.S. companies to bridge the differences between US and European Union privacy policies. Crown has self-certified compliance with the Safe Harbor Privacy Principles published by the U.S. Department of Commerce with respect to personal information that it receives in the United States from the European Union. For more detailed information on Crown's compliance with the Safe Harbor Policy, please click here.

H.Consent

By using the partner.crown.com website, you consent to the collection and use of this information by Crown.

I.Updates

Crown may update this Privacy Policy from time to time. If we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

 

Last Updated October 19, 2012.

 

 

INFOLINK®

Privacy Policy

Your privacy is important to Crown. This Privacy Policy outlines the practices employed by Crown to explain how we collect, transfer, use, disclose and store your information. Please review these policies to understand how your personal information will be treated as you use InfoLink® and associated services. Please e-mail the Crown Privacy Office at privacyoffice@crown.com if you have any questions or concerns about this Privacy Policy.

A.Collection of Information

InfoLink® software is intended to assist a customer in managing and recording how its fleet is operating for use in internal and regulatory compliance. InfoLink® allows information to be wirelessly transmitted from equipment in use to the customer's network. For example, InfoLink® will collect and store information regarding customer employees, equipment operation licenses, daily operator checklist performance, employee use of equipment, equipment service requirements and operator compliance and error. If required by applicable law, it is the customer's obligation to obtain the required employee consent to collect and authorization to disclose such information.

In general, you can use InfoLink® software without providing any personal information to Crown. In utilizing InfoLink®, however, a customer may: (1) elect to allow Crown to have remote access to view the information; (2) may allow Crown to host the software and transmitted information; (3) may allow a Crown dealer to receive email alerts when the customer's equipment requires service; and, (4) may allow a Crown dealer to view customer information collected and stored by InfoLink® either at the customer's site or through internet access. This Privacy Policy does not apply and Crown has no control over any use of the customer's information provided to a third party, including a Crown dealer under any of the last two circumstances listed.

If the customer elects to have Crown access or host InfoLink®, we will ask for personal information such as your name and address to provide you those services. If you provide us with personal information in one of these circumstances, we will transmit that information to the appropriate individual(s) on our staff who will assist you accordingly.

B.Transfer of Information

Information provided by you can be transferred over an internet connection or via cellular or WIFI access points. Retrieving information that Crown hosts is transferred over an encrypted internet connection. However, no data transmission can be guaranteed to be secure. Data transmission is at your own risk. Crown endeavors to protect the transfer of your information but cannot guarantee against, and will not be liable for, disclosure due to errors in transmission or unauthorized acts of third parties.

C.Use of Information

We may collect, use, transfer and disclose non-personal information for any purpose. Personal information provided by a customer, such as when a customer requests that Crown access or host InfoLink®, will be used by Crown only to assist the customer as requested. We may also use customer's information internally for data analysis and research. Crown does not sell your personally identifiable information to any third parties.

D.Disclosure of Information

In general, information provided by the customer will be used only by Crown Equipment Corporation. Personal information collected is limited to Crown employees to fulfill a customer request and the duties of their jobs. If you consent, we may share your personally identifiable information with third parties, such as dealers, to assist us in serving your needs and requests. We will share your personally identifiable information with such third parties only on the condition that the third parties maintain the information as confidential and use the information only to perform the services specified by us. Crown may also disclose your personal information if required to do so by law, if we believe in good faith such disclosure is required, or in urgent circumstances if we believe disclosure is necessary. Crown will not sell or share your personal information with third parties.

E.Storage of Information

Crown will store information you provide for the time necessary to respond to your request or otherwise in compliance with Crown's retention policies. Crown takes precautions to safeguard your personal information against loss, theft and misuse through administrative, technical and physical measures. You may update or request that your information be removed at any time by emailing us at privacyoffice@crown.com or by sending a letter to us at: Attn: Privacy Office, Crown Equipment Corporation, 44 South Washington St., New Bremen, OH 45869.

F.Links to Other Sites

Our website may contain links to other sites, such as Crown dealers and affiliates. This Privacy Policy does not apply to such other sites. Crown is not responsible for the privacy practices of any such other sites. Please review the privacy policies of any sites you visit.

G.Safe Harbor Privacy Principles

The United States Department of Commerce and the European Commission share the goal of enhancing privacy protection for their citizens despite differences between privacy approaches taken by the European Union and the United States. The United States Department of Commerce and the European Commission have developed a "Safe Harbor" framework and a website, including frequently asked questions, to allow U.S. companies to bridge the differences between US and European Union privacy policies. Crown has self-certified compliance with the Safe Harbor Privacy Principles published by the U.S. Department of Commerce with respect to personal information that it receives in the United States from the European Union. For more detailed information on Crown's compliance with the Safe Harbor Policy, please click here.

H.Consent

By using the InfoLink® web portal, you consent to the collection and use of this information by Crown. It is the affirmative duty of Crown's customers to obtain the consent of their employees to collect and disclose such employee's personally identifiable information to Crown.

I.Updates

Crown may update this Privacy Policy from time to time. If we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

 

Last Updated October 19, 2012.