Privacy Policy

Last modified: May 2018


We at Crown respect and value your privacy. We take our responsibility to protect the privacy and security of your personal information very seriously. This policy explains how we collect, share, use and protect your personal information when you visit or use our websites or register with our services that we provide via our websites.


1. Controller and data protection officer

Controller is:

Crown Gabelstapler GmbH & Co. KG
Philipp-Hauck-Strasse 12
85622 Feldkirchen, Germany
Tel: (0049) 89/93 002-0

To contact our data protection officer, please send an e-mail to:


2. What personal information do we collect and why?

2.1 In general, you can visit our websites without providing us with personal information such as your name or your contact details.

2.2 When you visit our websites our webservers will temporarily record technical details including the IP-address of your computer or device or the type of browser and operating system you use to make our websites available to you. When you access our website from a mobile device we may collect information such as unique device identifiers for your mobile device, your screen resolution and other device settings.

2.3 We also use Cookies and similar technologies to enhance your user experience or to evaluate and improve our business. For more detailed information on Cookies please see Section 4 “What are Cookies and what do we use Cookies for?” below.

2.4 If you send us a request using our contact form, your details from the contact form, including the contact data you provided there, will be stored and processed by us for the purpose of processing the request and in the event of follow-up questions. We process your personal data in order to process and respond to your request (Art. 6 par. 1 b) GDPR). In addition to your request, we use your contact details to keep you informed about our products, services and events. However, we will only do this if you have given us your consent in connection with your request via the contact form.

2.5 When you register with one of our services we may collect the following information from you: your name, your contact details including your e-mail address and telephone number, details on the company you work with, the user name you chose as well as your password. When you use our services after login we will collect information on your use of our services. The processing of your personal data in this context is necessary for the performance of our services being offered (Art. 6 para. 1 b) GDPR).


3. What information do we share, with whom and why?

3.1 Crown Gabelstapler GmbH & Co. KG belongs to the Crown Group. In order to provide you with our services, your personal information may be shared with other companies belonging to the Crown Group both inside and outside of the European Economic Area (i.e. all countries of the European Union together with Norway, Iceland and Liechtenstein). The transfer and processing of your personal data is necessary in order to make our services available to you (Art. 6 para. 1 b) GDPR).

If we transfer your personal data to countries outside the European Economic Area without an adequate level of data protection, we take appropriate measures prior to each transfer to ensure that your personal data is well protected at all times, in particular standard data protection clauses adopted by supervisory authorities. A copy of the appropriate and reasonable safeguards we have implemented is available here.

3.2 When we ask third parties to provide us with services for example with regard to IT-Services that may affect personal information we only do so upon prior conclusion of a data processing agreement which binds our service providers to the strict data protection requirements under within the European Union. In such case we will remain responsible for protecting your personal information and will ensure that our supplier adheres to all data protection requirements.

3.3 If you make a request regarding our products or brochures, we may share your contact details and the request you made with our local distributors to enable them to handle your request and provide you with the required information. We have a legitimate interest in the transfer of your personal data to our dealers in order to be able to meet your request as best as possible (Art. 6 para. 1 f) GDPR).

3.4 We will further disclose personal information if we are required to do so by law or administrative or court order (Art. 6 para. 1 c) GDPR).

3.5 Other than that we will not share your personal information unless we have asked you to consent in the disclosure. The legal basis for doing so is your consent (Art. 6 para. 1 a) GDPR).


4. What are Cookies and what do we use Cookies for?

Our websites use Cookies. Cookies are small, often encrypted text files, located in browser directories. We use Cookies to help you navigate your website efficiently and perform certain functions. Cookies collect information and technical details on your use of our website such as the pages you have visited, choices you have made from menus, any specific information you have entered into forms and the time and date of your visit.

There are three types of Cookies: Session Cookies, Permanent Cookies and Third-Party Cookies.

4.1 Most Cookies used by our websites are Session Cookies. Session Cookies allow our websites to link the actions of a user during a browser session. They are used for a variety of purposes such as remembering your language settings. Session Cookies expire after a browser session and will not be stored for a longer term. We use Session Cookies to help us maintain security and verify your details whilst you use our websites navigating from page to page, which enables you to avoid having to re-enter your details each time you enter a new page.

4.2 Persistent Cookies are stored on a user's device in between browser sessions which allows the preferences or actions of the user to be remembered across our websites. We use Persistent Cookies in particular to remember your preferences and choices when you use our websites so that you do not have to input your details multiple times, to remember how you have customised your use of our websites and to compile anonymous, aggregated information for statistical and evaluation purposes to help us understand how users use the website and help us improve the structure of our website.

4.3 Our websites also uses Google Analytics which is a web analytics tool offered by Google Inc. that generates detailed statistics about a website's traffic and traffic sources. We use Google Analytics for statistical reasons, e.g. to measure how many users have clicked at a certain product information. Google Analytics uses Cookies to obtain information about your use of our website including your IP-address. As your IP-address is an individual element that would allow identifying you, we have implemented a specific code to ensure that your IP-address will only be collected in a shortened and anonymised form. Thus, Google will not be able to identify you from the IP-address that is collected from you when using this website. The information collected by this Cookie will be transferred to Google Inc. in the United States of America. The legal basis for processing your personal data using analysis cookies is Art. 6 para. 1 f) GDPR. The transfer of personal data to the USA is in accordance with the EU-U.S. Privacy Shield pursuant to Art. 45 para. 1 GDPR, to which Google is a part of.

You may opt out of Google Analytics by using the following link:  

4.4 Most browsers are initially set to accept Cookies. However, you have the ability to disable Cookies if you wish, generally through changing your internet software browsing settings. It may also be possible to configure your browser settings to enable acceptance of specific cookies or to notify you each time a new Cookie is about to be stored on your computer enabling you to decide whether to accept or reject the Cookie. To manage your use of Cookies there are various resources available, for example the “Help” section on your browser. You can also disable or delete the stored data used by technology similar to cookies, such as Local Shared Objects or Flash Cookies, by managing your browser’s “add-on settings” or visiting the website of its manufacturer. As our Cookies allow you to access some of our website’s features we recommend that you leave Cookies enabled. Otherwise, if Cookies are disabled, it may mean that you experience reduced functionality or will be prevented from using this site altogether.

For more information on Cookies please visit:  


5. What are my rights under this Policy?

5.1 You may exercise the following rights at any time using the contact data provided:

  • You have the right at any time and free of charge to receive information about the origin, recipient and purpose of your stored personal data.
  • You also have the right to request that the data be corrected, blocked or deleted ("forgotten").
  • In addition, you may at any time object to the processing of the data or demand a restriction of data processing, provided that we are not yet allowed to delete your data due to legal obligations.
  • You have the right to have data which we process on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another person responsible, this is done as far as it is technically feasible.
  • Many data processing processes are only possible with your express consent. You can withdraw your consent at any time. The lawfulness of the data processing until the withdrawal remains unaffected by the withdrawal.
  • You may opt-out of marketing. If you have registered for one of our marketing services, such as regular newsletters, you may opt out of marketing by sending an e-mail to or clicking on the unsubscribe link that is provided to you at the footer of every newsletter.

You may exercise your rights at any time. Please contact or use the other contact details provided to make such request.

5.2 Keeping your information up-to date is very important to us. Please let us know if any of your personal information, e.g. your contact details, have changed. We will then update the information we hold about you. Please contact


6. Right to object

If your personal data is processed on the basis of legitimate interests pursuant to Art. 6 para. 1 f) GDPR, you have the right to object to the processing of your personal data pursuant to Article 21 GDPR, insofar as there are reasons arising from your particular situation. If you wish to exercise your right of objection, just send an e-mail to


7. What about data security?

We have implemented extensive technical and organisational measures to ensure your personal information is safely protected at any time. These measures are subject to regular reviews and are adapted according to safety requirements.


8. Retention period

The criteria for the duration of the storage of personal data are the legal retention periods. After expiry of this period, we routinely delete the corresponding data, provided that it is no longer necessary for the performance or initiation of the contract. If the storage purpose ceases to apply or if a storage period prescribed by the European Directive and Regulation legislator or another competent legislator expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions.


9. Other websites

This Policy does not apply to websites that are not provided by Crown Gabelstapler GmbH & Co. KG. We are not responsible for the content or data protection practices of any other website. If you link to or otherwise visit any other website, please review the privacy policies posted at such website.


10. Updates of this Policy

We will review this Policy regularly and update it whenever necessary. We will post such changes on this website.

Date of last update: May 2018.


11. Who may I contact if I have any questions?

If you have any questions about this Policy or data protection at Crown please contact: