The protection of your privacy is important to Crown. We take our responsibility to ensure the confidentiality and protection of your personal data very seriously.
As of February 2019
1. Controller and Data Protection Officer
The controller for data processing on our European country websites (www.crown.com), the Crown Insite Portal (https://customer.crown.com) and our partner website (https://partner.crown.com) is:
Crown Gabelstapler GmbH & Co. KG
85622 Feldkirchen, Germany
Tel: (0049) 89/93 002-0.
You can contact our Data Protection Officer at the aforementioned address or at this e-mail-address: EU-DataProtection@crown.com.
2. What personal data do we process and for what purposes?
(a) Usage data
During every visit to our websites, webservers temporarily record technical details regarding your computer or device in order to display the content of our websites to you. The processed data contain the IP address, date and time of the call-up, the transferred volume of data and the type of browser used or the operating system of your device. In addition, the individual identifiers for your device (Unique Device Identifiers) and device settings, such as the screen resolution, are recorded when you access our websites with a mobile device. These data are processed for the purpose of contract fulfillment (Art. 6 para. 1 sentence 1 lit. b GDPR), because it is necessary to display the page you have called up. Moreover, it is in our legitimate interest (Art. 6 para. 1 sentence 1 lit. f GDPR) to display the respective website to you.
(b) Data processed during the use of the Crown Insite Portal and the partner website
To register you for the Crown Insite Portal, we process your e-mail address, user name, customer name and password, among other things. In addition, when you use the Crown Insite Portal, the data you provide via Infolink, such as language selection, information about the machines and devices used and performance data about the operators of devices and machines (use, collisions, power consumption, efficiency) is processed.
To register you for our partner website, we process your name, password, contact data, language and dealer name, among other things. If you place orders via the partner website, the content of the order and the delivery address are also processed. When warranty claims, warranty registrations or service requests are submitted, the data provided with respect to the inquiry is also processed.
It is necessary to process your personal data to provide the services we offer and perform the contract (Art. 6 para. 1 sentence 1 lit. b GDPR).
(c) Data processed during use of the contact form and registration to receive news
When you send inquiries to us using our contact form at www.crown.com, your information on the contact form, including the contact data you provide there, is stored and processed by us for the purpose of processing the inquiry, and in case there are any follow-up questions. When you use the contact form in the Crown Insite Portal, we process the data recorded for your customer account, such as your name, in addition to the aforementioned data. It is necessary to process your personal data for the purpose of contract fulfillment (Art. 6 para. 1 sentence 1 lit b GDPR) in order to process and respond to your inquiry.
In addition to your inquiry, we use your contact data to keep you up-to-date on our products, services and events, if you have given us your consent for this in connection with your inquiry via the contact form at www.crown.com (Art. 6 para. 1 sentence 1 lit. a GDPR).
(d) Cookies and similar technologies
We use functional cookies to enable you to use our website in a meaningful manner, e.g. to prevent you from having to adjust your settings every time you switch back and forth between different web pages.
In addition, we use analysis and marketing cookies. Analysis cookies enable us to analyze the use of our websites and continuously improve our websites and make them more user friendly. Marketing cookies enable us to display advertising to our users that reflects their interests.
We use the following functional cookies:
The websites www.crown.com, https://customer.crown.com and https://partner.crown.com use this cookie to ensure that information does not have to be input again when you switch between different web pages. The cookie assigns a unique identification number to every browser session and stores the information entered by the user. The cookie is used to make the website you have called up readily usable (Art. 6 para. 1 sentence 1 lit. b GDPR). This is also in our legitimate interest (Art. 6 para. 1 sentence 1 lit. f GDPR).
We use the following analysis and marketing cookies or services:
- Google Analytics
You can prevent the processing of the data collected by the cookies by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
For additional information, please visit https://www.google.com/analytics/terms/gb.html or https://support.google.com/analytics/answer/6004245?hl=en.
- Google AdSense
You can prevent the installation of Google AdSense cookies by deactivating interest-based ads by Google via the link at https://adssettings.google.com. In addition, you can deactivate the interest-based ads from providers that are part of the self-regulation campaign “About Ads” via the link http://www.aboutads.info/choices. Both deactivation settings are deleted by the deletion of your cookies. In addition, you can permanently deactivate them in the Firefox, Internet Explorer and Google Chrome browsers under the link https://www.google.com/settings/ads/plugin. However, in this case, it may not be possible to make full use of all the functions of this offering.
- Google Marketing Platform (DoubleClick)
You can prevent your participation in this tracking process by suppressing the conversion tracking cookies by making the appropriate setting under the link https://adssettings.google.com to block cookies from the domain www.googleadservices.com. In addition, you can deactivate the interest-based ads from providers that are part of the self-regulation campaign “About Ads” via the link http://www.aboutads.info/choices. Both deactivation settings are deleted by the deletion of your cookies. In addition, you can permanently deactivate them in the Firefox, Internet Explorer and Google Chrome browsers under the link https://www.google.com/settings/ads/plugin. However, in this case, it may not be possible to make full use of all the functions of this offering.
You can prevent data processing by the cookie by making the appropriate setting under the link https://www.quantcast.com/opt-out/.
You can obtain additional information on Quantserve at https://www.quantcast.com/privacy/.
You can also deactivate the placement of cookies by appropriately changing the user settings of your browser. You can also configure your browser to only accept certain cookies or to notify you before the placement of a new cookie, so that you can decide in each case whether a cookie is placed. You can find additional information on settings, e.g., in the “Help” section of your browser. Since some of the functions of our websites are based on cookies, we suggest that you accept the cookies on our websites. Otherwise, you may not be able to fully use certain functions of our websites or use them at all.
Additional information on cookies can be found under: www.allaboutcookies.org.
3. What data do we share, with whom and why?
(a) Crown Gabelstapler GmbH & Co. KG is part of the Crown Group headquartered in New Bremen, Ohio, USA. To provide you with our services, we may transmit personal data to other companies belonging to the Crown Group, both within and outside of the European Economic Area (which comprises all the Member States of the European Union and Norway, Iceland and Liechtenstein). The transfer and processing of your personal data is necessary for contract fulfillment, i.e. to provide you with our services (Art. 6 para. 1 sentence 1 lit. b GDPR) or is in our legitimate interest in collaborating with other companies in the Crown Group (Art. 6 para. 1 sentence 1 lit. f GDPR).
(b) To the extent that we incorporate service providers in the processing of personal data (such as marketing agencies, e-commerce fulfillment partners, market research companies, software, website hosting or other IT services providers), this is only done after concluding a so-called job processing contract in which we require our service providers to comply with the strict data protection requirements of the European Union, to only process personal data for the services requested by us or in accordance with our instructions, and to keep such data confidential.
(c) In other cases, we only disclose your personal data if we are required to do so, for example by law or by official or court order (Art. 6 para. 1 sentence 1 lit c GDPR) or if you want us to do so and have consented to the disclosure (Art. 6 para. 1 sentence 1 lit. a GDPR).
(d) When we send your personal data to countries outside the European Economic Area, which lack an adequate level of data protection, we take suitable measures before each transmission to ensure that your personal data is fully protected at all times, particularly by concluding the standard data protection clauses adopted by the European Commission. Upon request, you can obtain a copy of the suitable and reasonable guaranties we have implemented here: EU-DataProtection@crown.com.
4. What rights do I have as a user?
(a) You can exercise your rights under law (Art. 16-21 GDPR) at any time by using the contact data stated above or by sending an e-mail to EU-DataProtection@crown.com. You have the right:
- to obtain information regarding the personal data that we store about you,
- to demand rectification of inaccurate data or supplementation of incomplete data,
- to demand erasure or restriction of personal data relating to you, and
- to have the data you provided, which we process on the basis of your consent or in the performance of a contract, released to you or a third party in a commonly used, machine-readable format. If you demand the direct transfer of the data to another controller, it will be done to the extent technically feasible.
- to withdraw your consent to data processing at any time. The withdrawal of consent does not affect the lawfulness of the data processing performed up until the withdrawal,
- to file complaints with a supervisory authority.
- to object to the use of your personal data for advertising purposes at any time or to withdraw your consent to this. For this purpose, you can either send us an e-mail to firstname.lastname@example.org or, for newsletters, click on the appropriate “unsubscribe” link, which is found at the end of every newsletter.
- You have the right to object to the processing of your personal data in accordance with Article 21 GDPR, to the extent that your personal data is processed on the basis of legitimate interests in accordance with Art. 6 para. 1 sentence 1 lit. f) GDPR, if there are grounds arising from your particular situation. If you wish to make use of your right to object, sending an e-mail to email@example.com is sufficient.
(b) Keeping your data up to date is important to us. Please let us know if, for example, your contact data change. The best way is to send an e-mail in this regard to EU-DataProtection@crown.com. We will then update your data.
5. Duration of data storage
When your data is no longer necessary for the purpose for which it was originally collected and there are no statutory retention periods or other statutory grounds for further retention, your data will be routinely erased. Other grounds for further retention could, for example, be the public interest or asserting, maintaining or defending against legal claims.
6. Updating these guidelines
Date of the last update: February 2019.
7. Whom can I contact with questions?