Crown Privacy Policy | Crown Equipment (Singapore) Pte Ltd, Indonesia Rep Office

1. Introduction

In the course of Crown’s business in Indonesia, Crown collects personal information and the Crown Privacy Policy has been developed to ensure that such information is handled appropriately.

Crown is committed to complying with the Personal Information and Data Protection laws of Indonesia in relation to all personal information it collects. This commitment is demonstrated in this Policy. Personal information held by Crown will be treated in accordance with local Privacy Legislation.

This Policy sets out the broad controls which Crown has adopted to govern the way it collects and uses personal information, the circumstances in which it might disclose personal information to third parties, how persons can access their personal information held by Crown and what they can do if they are unhappy with Crown’s treatment of their personal information.

2. Who is Crown?

In this Policy, “Crown” refers to Crown Equipment (Singapore) Pte Ltd, Indonesia Rep Office

3. Who does the Crown Privacy Policy apply to?

This Policy applies to any individuals in respect of whom Crown currently holds, or may in the future collect, personal information.

4. What information does the Crown Privacy Policy apply to?

This Policy applies to personal information. “Personal information” is information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.

5. What information is not personal information?

Information where Crown has removed any reference to a person, so that the person cannot be reasonably identifiable from the information, is not personal information.

Crown may use this information for its own purposes and commercial gain. For example, the fact that “x” users aged 30-35 have accessed a Crown website is not personal information.

6. How and when does Crown collect personal information?

Crown collects personal information in a variety of ways in the course of conducting its businesses, including:

• in agreements it enters into with customers, suppliers, contractors and other personnel;
• when providing equipment and services and related information to customers, and administering customer accounts;
• when engaging suppliers, contractors and other personnel;
• when responding to questions regarding our products and our business;
• by interacting with people via our websites, email and telephone;
• when conducting trade promotions and competitions; and
• by security video surveillance at Crown sites.

The kinds of personal information collected and held by Crown include (depending on the circumstances) names, addresses and other contact details, details about a person’s work experience and other qualifications, date of birth, driver’s licence details, bank account details, photographs and video footage.

Where reasonable and practicable, Crown will collect personal information directly from the person. Where it may not be clear that this is being done, Crown will seek to identify that this is being done.

However, in some circumstances, it is necessary for Crown to collect personal information through third party service providers or agents (e.g. Crown customer information received from Crown branches) or from a source of publicly available information (e.g. a telephone book).

At or soon after the time when Crown collects personal information, Crown will take reasonable steps to ensure that the person is aware that Crown has collected the information, the purpose(s) of the collection, the main consequences (if any) if the information is not collected, the types of organisation (if any) to which the information may be disclosed (including those located overseas), any law that required the particular information to be collected, and the fact that this Privacy Policy contains details on access, correction and complaints.

Personal information collected by Crown may be held in a variety of formats, including hard copy format and on Crown’s computer systems.

If Crown receives personal information that Crown has not requested (unsolicited information) and Crown determines that Crown could not have collected that information under the Australian Privacy Principles if Crown had requested it, then Crown will destroy or de-identify the information if it is lawful and reasonable to do so.

7. How does Crown use personal information?

The use to which we can put personal information depends on the reason for which it was collected. Crown may use personal information for its primary purpose of collection (e.g. to provide our products and services, the delivery of equipment to the person, to process an application for credit) or for any related secondary purpose that we could reasonably be expected to use the personal information for.

In certain circumstances, Crown may use personal information for promotional or direct marketing purposes. However, a person may at any time request Crown not to use their personal information for sending direct marketing material to that person. Such a request can be made by contacting Crown by contacting Crown via our contact details provided under the “Contact Crown” heading below. There is no fee for making such a request.

8. Disclosure of personal information

Crown respects the privacy of personal information and we will take reasonable steps to keep it strictly confidential.

Crown will disclose personal information to third parties if it is necessary for the primary purpose of collecting the information, or for a related secondary purpose, if the disclosure could be reasonably expected (e.g. disclosure to a customer for the purpose of delivering equipment ordered from Crown). Where such a disclosure is necessary, Crown will require that the third party undertake to treat the personal information in accordance with the applicable legislation.

Otherwise, Crown will only disclose personal information to third parties without the consent of the person to whom it relates if the disclosure is:

(a) necessary to protect or enforce Crown’s legal rights or interests or to defend any claims;
(b) necessary to prevent or lessen a serious threat to a person’s health or safety;
(c) required or authorised by law; or
(d) permitted by another exception in local legislation.

Under no circumstances will Crown sell personal information without the consent of the person to whom it relates. It is not likely that Crown will disclose a customer’s personal information to overseas recipients except where required in the direct provision of the nominated goods/services.

9. Information Security

Crown will take all reasonable steps to ensure that all personal information held by Crown is secure from any unauthorised access or disclosure. However, Crown does not guarantee that personal information cannot be accessed by an unauthorised person (e.g. a hacker) or that unauthorised disclosures will not occur.

Crown will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for the purposes for which Crown is authorised to use it.

10. Accessing personal information

A person may request to access personal information about them held by Crown. Such a request can be made by contacting Crown via our contact details provided under the “Contact Crown” heading below.

Crown will grant a person access to their personal information as soon as possible, subject to the circumstances of the request.

A request to access personal information will be rejected if:

(a) the request is frivolous or vexatious;
(b) providing access would have an unreasonable impact on the privacy of another person;
(c) providing access would pose a serious and imminent threat to the life or health of any person;
(d) providing access would prejudice Crown’s legal rights; or
(e) there are other legal grounds to deny the request.

Crown may charge a fee for reasonable costs incurred in giving access to an individual’s personal information. The fee (if any) will be disclosed prior to it being levied.

11. Correcting personal information

Crown will take reasonable steps to ensure the accuracy and completeness of the personal information we hold. However, if a person believes that any personal information that we hold about them is inaccurate or out of date, then they should contact Crown via our contact details provided under the “Contact Crown” heading below.

12. Complaints

If a person wishes to complain about a breach by Crown of the Crown Privacy Policy or relevant Privacy Legislation, a complaint may be lodged with Crown via our contact details provided under the “Contact Crown” heading below.

Crown deals with complaints via our internal data privacy complaint process, under which a Crown contact officer will be allocated to assess your complaint and respond to you within a reasonable timeframe. Crown takes all complaints seriously and any further action after our initial response to you will vary depending on the nature of your complaint.

13. Additional information regarding Credit Information

This Privacy Policy also applies in relation to Crown’s collection and use of credit information of individuals, in connection with commercial credit provided through Crown.

The types of credit information that Crown collects and uses for the purpose of assessing an application for commercial credit typically include:

• names, addresses and other contact details of accountholders and guarantors (both prospective and current);
• bank account details;
• driver’s licence details;
• financial information;
• information on the assets held by an individual.

Such information is collected from the relevant individual and from credit reporting bodies, as well as from publicly available information. Crown uses the information collected to create an internal credit assessment report.

Crown discloses credit information to credit reporting bodies:

• to obtain a credit report from the credit reporting body; and
• for the purposes of lodging a default listing against the individual.

When lodging a default listing we may do this ourselves or by our agents.

14. Google Analytics

Crown’s website also uses Google Analytics which is a web analytics tool offered by Google Inc. that generates detailed statistics about a website's traffic and traffic sources. Crown uses Google Analytics for statistical reasons, e.g. to measure how many users have clicked at a certain product information. Google Analytics uses Cookies to obtain information about your use of Crown’s website including your IP-address. As your IP-address is an individual element that would allow identifying you, Crown has implemented a specific code to ensure that your IP-address will only be collected in a shortened and anonymised form. Thus, Google will not be able to identify you from the IP-address that is collected from you when using this website. The information collected by this Cookie will be transferred to Google Inc. in the United States of America. 

You may opt out of Google Analytics by using the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB 

Most browsers are initially set to accept Cookies. However, you have the ability to modify the usage of or disable Cookies if you wish, generally through changing your internet software browsing settings. 

Note: if Cookies are disabled, it may mean that you experience reduced functionality or you may be prevented from using elements of the Crown website altogether.

15. Contact Crown

If there are any questions regarding the Crown Privacy Policy or the way that Crown manages personal information or if there are any concerns about Crown’s treatment of personal information, then Crown may be contacted by post, telephone or email:

Crown Privacy Officer
Green Sedayu Biz Park Lot DM1 No. 58,
Jl. Daan Mogot Raya KM. 18 Kalideres, Jakarta Barat 11840
Telephone: (+62) 21 225 23260; 225 23261
Email: privacy.in@crown.com

LEARNING MANAGEMENT SYSTEM

Privacy Policy

Your privacy is important to Crown. This Privacy Policy outlines the practices employed by Crown to explain how Crown collects, transfers, uses, discloses, and stores your information. Please review this policy to understand how your personal information will be treated as you use Crown’s learning.crown.com website. Please e-mail the Crown Privacy Office if you have any questions or concerns about this Privacy Policy.

(a)   Collection of Information

Crown’s Learning Management System is used by Crown employees, branches, dealers and select customers to provide training materials. To access Crown’s Learning Management System, information such as name, address, email and phone number must be provided to Crown to enable Crown to set up an account for purposes of secure access and use. Further information to allow tracking of training modules completed may be required.

(b)  Cookies

Cookies are small pieces of data that are sent to your browser from a web server and are stored on your device’s hard drive. Cookies are used on this site for various reasons including managing authentication and bookmarking progress within a training session. Cookies must be enabled to use the learning.crown.com site. Crown’s web servers also collect certain non-personal data such as domain names and IP addresses when you visit our website. This data is used only to measure and improve our website performance, not to personally identify users. We may also collect additional non-personal information such as location and language to help us improve the learning.crown.com website.

(c)   Transfer of Information

Information you provide is transferred over an encrypted connection. However, no data transmission over the internet can be guaranteed to be secure. Data transmission is at your own risk. Crown endeavors to protect the transfer of your information but cannot guarantee against, and will not be liable for, disclosure due to errors in transmission or unauthorized acts of third parties.

(d)  Use of Information

Crown may collect, use, transfer, and disclose non-personal information for any purpose. Personal information provided by you will be used by Crown only to respond to your request, provide you services, and to assist Crown in developing, improving, and delivering our products and services including the learning.crown.com website. Crown may also use your information internally for data analysis and research.

(e)   Disclosure of Information

In general, information provided by you will be used only by Crown Equipment Corporation. Personal information collected through the Learning Management System is limited to Crown employees to fulfill your request and the duties of their jobs. Crown will also share the personal information collected with your employer to confirm completion of training programs. Crown may also disclose your personal information if required to do so by law, if Crown believes in good faith such disclosure is required, or in urgent circumstances if Crown believes disclosure is necessary. Except as set forth in this Privacy Policy, Crown will not sell or share your personal information with third parties.

(f)    Storage of Information

Crown will store information you provide for the time necessary to respond to your request or otherwise in compliance with Crown’s retention policies. Crown takes precautions to safeguard your personal information against loss, theft, and misuse through administrative, technical, and physical measures. You may update or request that your information be removed at any time by emailing the Crown Privacy Office at privacyoffice@crown.com or by sending a letter to: Attn: Privacy Office, Crown Equipment Corporation, 44 South Washington St., New Bremen, OH 45869.

(g)  Links to Other Sites

The learning.crown.com website may contain links to other sites, such as Crown dealers and affiliates. This Privacy Policy does not apply to such other sites. Crown is not responsible for the privacy practices of any such other sites. Please review the privacy policies of any sites you visit.

(h)  Consent

By using the learning.crown.com website, you consent to the collection and use of this information by Crown.

(i)    Updates

Crown may update this Privacy Policy from time to time. If the policy is changed in a material way, a notice will be posted on the learning.crown.com website along with the updated Privacy Policy.

If there are any questions regarding the Policy, the way that Crown manages personal information, or if there are any concerns about Crown’s treatment of your personal information, then Crown may be contacted by post, telephone or email:

Crown Privacy Officer
Green Sedayu Biz Park Lot DM1 No. 58,
Jl. Daan Mogot Raya KM. 18 Kalideres, Jakarta Barat 11840
Telephone: (+62) 21 225 23260; 225 23261
Email: privacy.in@crown.com