CUSTOMER EXPERIENCE

Select and Configure Your Next Crown Forklift with “Build My Truck”

Crown has launched a new web-based tool to streamline product selection and help you configure and receive a quote for the right lift truck for your application.

The Build My Truck feature eliminates guesswork by guiding your search with intuitive categories such as capacity and lift height. The process begins with a forklift product selector that filters results based on your specifications. It allows you to access the full breadth of Crown lift truck offerings, then filter them based on your specifications and options that best fit your application.

As you narrow your options, you can explore any of the lift truck series you’re interested in or compare the details of up to three lift truck series side by side. If additional options are available, clicking the “Build My Truck” link will enable you to configure the selected forklift to best fit your need.

Most lift trucks can be customized with up to five of the most popular features for the specific model you’ve selected. You also have the option to choose from one or more pre-configured packages designed to fit specific applications. Live chat support is available throughout the configuration process. Finding the right forklift has never been easier.

Once you’ve built your truck, you can request a quote and a Crown representative will contact you to review your desired specifications. Using the Build My Truck tool accelerates the quoting process by ensuring swift confirmation of your requirements. While accessing Build My Truck, users are asked to register to create a My Crown account. This allows users to save, restore and request quotes for specific truck builds.

Build My Truck users will receive a response to a quote request from a Crown representative within 24 hours. Users can also request more information regarding other Crown products and services. These include service, financing, operator training, telematics or fleet management.

Build My Truck complements the Crown suite of electronic tools, including the Forklift Product Selector and the Crown Service Request app, all of which are designed to deliver a streamlined, flexible and customer-centric experience. Coupled with the capability to shop for certain forklifts, parts and supplies at shop.crown.com, they offer customers the ability to engage with Crown at their convenience, 24/7 and 365 days a year.

To try the Build My Truck feature yourself, click here.

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