Based in Cambridge, Ohio, Ridge Tool Company receives stock in its 11,938-square-metre (128,500-square-foot) facility from seven Ridge Tool manufacturing facilities and ships product to subsidiary locations and distributors worldwide in 48 countries. Ridge Tool Company manufactures and distributes hand tools under the Ridge brand name and is a division of Emerson Electric.
The distribution centre operates six days a week, three shifts per day and employs a fleet of seven Crown Equipment sit-down forklifts. The customer experienced poor equipment quality and reliability issues with previous suppliers. Problems with the availability of service parts, especially with other trucks manufactured overseas, created downtime that impacted Ridge Tool’s operations and delayed shipment to customers.