Service Is Not a Commodity
With some low labor rate providers, you’re simply a source of repair revenue. That’s why you can’t judge service on one area alone. For example, parts might cost less from a look-alike parts supplier, but Crown Integrity Parts typically last two to three times longer, providing greater savings. Low hourly rates can also be deceiving.
The ability to fix it right, with the right part, on the first call is a better indicator of cost savings. Other important factors that contribute to the lowest cost include responsiveness, parts availability, factory warranty and a close relationship with your lift truck manufacturer. This is how Crown defines quality service.