Forklift Service
Crown’s Integrity Service System
The ability to send the right service engineer, at the right time with the right spare part is a true indicator of cost savings and real value for our customers.
Quality Forklift Service Programmes
We offer a variety of forklift as well as battery and charger service options through our team of trained professionals. Crown offers maximum performance and savings through programmes tailored to your business needs.
Contact your local Crown representative for more information on Crown’s service plans.
Planned
This simple programme covers the basic maintenance including detailed service reports and customised billing cycles that should be performed on your forklifts to ensure their proper operation.
Planned Plus
This programme covers the scheduled inspections of the Planned programme, legal inspections and a comprehensive annual evaluation to increase the uptime of your lift trucks.
Full
The Full programme includes planned maintenance and all routine maintenance repair, including parts subject to wear and tear as well as major components.
Complete
This is Crown’s most comprehensive service programme. The monthly rate covers planned maintenance, routine maintenance, all breakdown repairs, and minor damage repairs up to a defined amount.
For all service programmes, battery and charger service is optionally available and includes inspection and repair of batteries and chargers to optimise uptime and total cost of ownership.
Forklift Service Backed by a System of Performance
Service differs significantly from one forklift service provider to another and an initial low labour rate does not mean lowest cost of ownership over time — it’s the frequency of consumption and the support behind the system that truly counts. You need a service programme that is deliberate and efficient and offers the lowest overall cost. We call it the Crown Integrity Service System and it is built on a system of performance.
Trust Your Lift Truck Repair to Your Local Experts
Crown understands that uptime is your priority, and forklift service costs your business more than just time and materials. Crown technicians bring expertise and dependability to your forklift repair and maintenance efforts. We invest in the latest technology and technician training to:
Monitor service call response times
Track first-call ratio
Ensure that service vans are stocked with Crown Integrity Parts and One Source Lift Truck Parts
Provide consistent service across the country
Proven to Deliver Reliable Performance
Rely on Crown Integrity Parts to provide dependable performance for your Crown lift trucks. Compare our parts with other service providers and you’ll find that other providers aren’t able to offer the same quality or availability. Crown’s ongoing testing of look-alike parts consistently finds major flaws including poor fit and obsolete designs that often lead to potential system damage, or issues with performance and safety.
Crown Integrity Parts
are evaluated and tested to meet the performance specifications of Crown lift trucks.
last two to three times longer than look-alike parts saving you service costs.
are stocked and properly managed at Crown retailers across the country to help you avoid costly downtime.
We use the same expertise to select and offer other lift truck parts through our One Source Lift Truck Parts Programme.
Forklift Services With Measurable Performance
Crown assures excellent forklift maintenance service for each of our customers, with extensive factory support. This allows us to diligently and routinely monitor our performance to ensure you receive the best service and the best parts in a timely manner. We understand that downtime costs your company money so we work continously to ensure a fast response time and excellent first time fix rate.
Several key business measurements have been established to guide Crown’s system of performance:
Thorough maintenance history review to determine usage, abuse areas, targeted operator training opportunities and cost-saving potential
Prompt, reliable repairs
Rapid response with technicians equipped with the latest Crown training and technical information
GPS-tracked service vans
Service vans stocked with Crown Integrity Parts and One Source Lift Truck Parts
Routine review of equipment condition, parts replacement frequency and technician performance
Reliable customer service with Crown's factory call centre