City Furniture is a forward-thinking furniture retailer with locations and showrooms that span south and central Florida. The company embraces new technology and environmental responsibility, even combining the two in some of its material-handling and distribution practices. Its delivery fleet, comprised of 100% compressed natural gas trucks, is just one example of its commitment to safe, productive and sustainable operations.
While City Furniture was always focused on operator safety in its facilities, it struggled to meet compliance and uptime goals with its manual inspection and maintenance processes. Inspections may not have been completed accurately or documented. As a result, unresolved maintenance issues led to unexpected downtime, and raised the potential of unsafe operating conditions for the operators. The downtime also negatively affected productivity, preventing operators from pursuing and achieving their productivity goals.
The company also experienced damage related to impacts, but incidents were difficult to identify and investigate for cause. It was a challenge to implement process changes or retraining opportunities to help prevent future impacts. City Furniture knew there was an opportunity to improve safety, reduce damage and increase overall uptime if it could capture better information about ongoing operations and lift truck health.