PARTNER EXTRANET INCLUDING THE PARTS AND SERVICE RESOURCE TOOL AND
A. Collection of Information
Crown’s Partner Extranet is used by Crown employees, branches, dealers and select customers to provide parts, service, and sales information. To access Crown’s Partner Extranet, information such as name, address, email and phone number must be provided to Crown to enable Crown to set up an account for purposes of secure access and use. Further information to allow the ordering of parts, processing of warranty claims, and invoicing may be required.
Accessible through Crown’s Partner Extranet is FleetSTATS®. FleetSTATS® is a tool used by Crown, its dealers, and its customers that is intended to assist customers in identifying repair and equipment costs and providing assistance for service and equipment needs. If you participate in FleetSTATS®, information, including information such as equipment used, name, address, email address, and phone number is required to allow your company to participate in FleetSTATS® and to properly invoice you for parts or service.
Also accessible through Crown’s Partner Extranet is the Parts and Service Resource Tool. The Parts and Service Resource Tool is an electronic version of the parts and service manuals for Crown’s Material Handling Equipment. If you order parts through the Parts and Service Resource Tool, information sufficient to deliver the parts you order is required. If you provide Crown with personal information through either FleetSTATS® or the Parts and Service Resource Tool, Crown will transmit that information to the appropriate individual(s) on its staff who will assist you accordingly.
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C. Transfer of Information
Information you provide is transferred over an encrypted connection. However, no data transmission over the internet can be guaranteed to be secure. Data transmission is at your own risk. Crown endeavors to protect the transfer of your information but cannot guarantee against, and will not be liable for, disclosure due to errors in transmission or unauthorized acts of third parties.
D. Use of Information
Crown may collect, use, transfer, and disclose non-personal information for any purpose. Personal information provided by you will be used by Crown only to respond to your request, provide you services, including through the Parts and Service Resource Tool or FleetSTATS®, and to assist Crown in developing, improving, and delivering our products and services. Crown may also use your information internally for data analysis and research.
E. Disclosure of Information
F. Storage of Information
Crown will store information you provide for the time necessary to respond to your request or otherwise in compliance with Crown’s retention policies. Crown takes precautions to safeguard your personal information against loss, theft, and misuse through administrative, technical, and physical measures. You may update or request that your information be removed at any time by emailing the Crown Privacy Office at firstname.lastname@example.org or by sending a letter to: Attn: Privacy Office, Crown Equipment Corporation, 44 South Washington St., New Bremen, OH 45869.
G. Links to Other Sites
Last Updated 1/2/19