Crown Service Request App: Forklift Servicing

Crown has enhanced its customer support capabilities with the launch of a new mobile app that puts Crown’s forklift service solution at your fingertips.

The new app enables forklift users in the UK to request a forklift service, discuss their rental needs or contact their nearest dealer – all from the convenience of their iOS- or Android-compatible smartphone or tablet. The Crown Service Request app provides fast access to Crown’s UK service and support network to ensure operators maximise uptime.

In submitting a service request, users are automatically connected to a Crown forklift service expert who can arrange a prompt solution in keeping with the company’s excellent response times. Anyone with a support question can submit their enquiry by tapping the ‘Contact Us’ button on the app. A Crown representative will then review their enquiry and quickly make contact.

Those submitting a rental enquiry, tap the ‘Rent Now’ button and are automatically connected to a Crown representative where they can discuss their individual needs.

Mike Knowles, Director Branch Operations EMEA at Crown: “Crown is constantly working to develop innovative solutions that improve its levels of customer support. The new Service Request app is an integral part of the Crown servicing solution, which ensures customers always receive maximum value for their investment and the lowest total cost of lift truck ownership.”

The Crown Service Request app is available as a free download on the App Store and Google Play.

About Crown Equipment Corporation – EMEA
Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering and technology supported by superior after-sales service. Crown’s business philosophy utilises vertically integrated processes to design, manufacture and distribute forward-thinking innovative solutions that improve customers’ productivity and operating efficiency. Crown develops, produces and sells a broad range of forklifts, as well as automation and fleet management technologies.

The company’s global headquarters is located in New Bremen, Ohio, USA, with regional headquarters in Germany, Australia, China and Singapore. Its employees number more than 16,000 worldwide. Crown operates a service and distribution network that exceeds 500 retail locations in over 80 countries. To learn more about Crown’s ideas for helping customers advance the productivity of their operations, visit crown.com.