Quality Maintenance for Quality Performance
It’s important to view service from multiple dimensions such as trained service engineers, the availability of quality spare parts, first-call fix rate and response time. When you’re able to look beyond low service rates and acknowledge these factors, you’ll begin to understand that you need a system in place to achieve the highest levels of performance and reliability.
Maintenance differs significantly from one forklift service provider to another and an initial low labour rate doesn’t mean lowest cost of ownership over time — it’s the frequency of consumption and the support behind the system that truly counts. You need a maintenance programme that is deliberate, efficient and offers the lowest overall cost.
We call it the Crown Integrity Service System.